Generally, merchandise purchased in store or on Walmart.com can be returned or exchanged within ninety (90) days of purchase with or without a receipt.
Below are exceptions to the general ninety (90) day rule. All of the exceptions listed below require the merchandise be returned with a receipt.
• Must be returned within 14 days with a receipt to obtain a refund or an exchange
Post-paid (contract) cellular devices may only be returned to the store of original purchase, in undamaged condition. Other contractually specified requirements may apply.
• Must be returned within 15 days with a receipt to obtain a refund or an exchange
Drones, computers, camcorders, digital cameras, digital music players, e-tablets, e-readers, portable video players, GPS units, video game hardware, and prepaid cell phones.
• Must be returned within 1 year with a receipt to obtain a refund or exchange
All perennials, trees, and shrubs.
• Merchandise purchased from a Marketplace seller on Walmart.com cannot be returned to a store or to Walmart.com.
• Sales of the following items are final and may not be returned
All Firearms and Ammunition, and Pepper Spray
Gas Powered Mini Bikes, Go Karts, Dirt Bikes, UTVs and ATVs
Diabetic Products: Meters, Strips, Lancets, Lancet Devices and Syringes
Prescription Drugs and products containing Pseudoephedrine and Pseudotropine
For inquiries, please call Walmart Customer Services team on 1-800-925-6278 (1-800-WALMART).
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